Meet Amy Carlson, Personal Lines Account Manager at Morse
Exciting news at Morse Insurance! We are launching a new blog series that will feature some of our talented employees across our four office locations.
For our first employee spotlight, we want to highlight the work of one of our longest-tenured employees, Amy Carlson, who is a Personal Lines account manager in our Bridgewater branch. Amy began working at Morse 23 years ago at the ripe old age of 23. We have literally watched Amy grow up and flourish in the insurance industry. She currently holds two insurance designations: a Certified Insurance Service Representative (CISR) and an Accredited Insurance Lines Professional for Personal Lines (AILP/PL). Amy continues to strive for more knowledge and is currently working toward an Accredited Insurance Lines Professional for Commercial Lines (AILP/CL). We can’t wait for you to get to know even more about Amy from the following excerpts of our recent conversation with her.
Morse: Why don’t you start us off by sharing a few details about your role here at Morse?
Amy: Much of my day involves working directly with our clients, whether I’m responding to a question they have about their policy or assisting them with a claim, billing issue, or changes to their policy. I also provide our clients with annual insurance reviews, which include an assessment of their potential risks and advice on how to reduce those risks. Outside of client support, some of the other responsibilities I have taken on include marketing and cross-selling.
Morse: You’ve been at Morse for quite a while—your whole insurance career, in fact—so can you share what it is you love about working here?
Amy: Working for a family-owned business has given me opportunities I may not have had in a larger, corporate environment. The Morse family has always provided me with the tools I need to succeed and evolve throughout my years here. I was very young when I started and not the most confident, but they saw my potential and helped me to become the representative I am today. They not only show their support for me at the office, but they also encourage me in my personal endeavors.
Morse: What are some of the ways Morse has helped you advance your career?
Amy: I am always eager to explore avenues to improve my insurance skills and perform even better in my role as an account manager. Morse continues to provide me with the educational opportunities to do so. For example, I recently attended the Cincinnati Insurance Companies Private Client Producer School. Being among colleagues from around the United States not only broadened my perspective of the insurance industry but also presented numerous insights that I could bring back to the office and share with the whole Morse team.
Morse: Over your past 23 years at Morse, is there one piece of advice that someone has given you that has really stuck?
Amy: Well, there’s been a lot of great guidance from so many members of the Morse team, of course. But what will forever be ingrained in me is Tim Morse’s advice, “Turn it off and turn it back on.” He has been patiently telling me this over and over again for years when anything electronics-related is not working properly.
Morse: We know you have an active life outside of Morse, too. What are some of your favorite nonwork activities?
Amy: I have been competing in triathlons for eight years, and I am a proud member of the Bay State Triathlon Team here in Southeastern Massachusetts. The team is over 100 members strong! In addition, I serve as the team’s sponsorship coordinator, and Morse has generously supported me and my fellow triathletes by sponsoring our team. Currently, I am training for my second Ironman competition, which will take place this August in Mont-Tremblant, Quebec, Canada.
In October, I’ll be running in the Chicago Marathon and I’m racing and raising money for PAWS Chicago. As a proud dog mom of Jax, a ten-year-old Goldendoodle, and Cooper, a one-year-old Bossi-poo, supporting the PAWS cause is very important to me. My pups are great companions to my husband Doug and me. They love riding on our golf cart and paddleboarding with us on Long Pond in Lakeville, Massachusetts, where we have lived for 22 years.
Morse: You’re inspiring us all, Amy! Are there any more fun facts about yourself you’d like to share?
Amy: I’m not sure many people know that my nickname, at least in the triathlon world, is “Boom Boom.” My triathlete peeps decided to call me this one day after I was trying to describe what my bicycle gears sounded like. I immediately loved it. So, if Morse clients want to call me Boom Boom, it’s okay by me!
Morse: It’s been great getting to know more about you, Amy. Do you have any additional thoughts on your time here at Morse before we let you get back to your clients?
Amy: Being part of the Morse family continually inspires me to be the best I can be. Dan, Tim, and Brian Morse have been such great role models for me. Their work ethic, their commitment to serving the community, their professionalism and relationship-building skills, and their consistent support of their clients and employees all combine to make me very proud to say I work at Morse Insurance.
Thank you so much to Amy for taking time out of her busy schedule to answer our nosey questions. We are so grateful we got the opportunity to highlight all the amazing work she does, not just for Morse and our clients but also for the community at large.
Also, please feel free to explore our website to find out more about us and our team members. And, if reading this spotlight has piqued your interest in working at Morse, with great people like Amy, check out our Careers page. There, you can browse our current openings, find out about our employee benefits offerings, and learn more about our community involvement.