Careers

Personal Lines, Customer Service Representative at Morse Insurance Agency, Inc.

Morse Insurance Agency, Inc. is a family-run business and has been dedicated to serving the insurance needs of individuals, families, and businesses in Southeastern Massachusetts since 1950. Morse Insurance provides a competitive benefits and full-time benefited compensation package and a supportive, team-oriented, friendly atmosphere.

Areas of Expertise

• Auto Insurance
• Home Insurance
• Condo Insurance
• Renters Insurance

• Personal Umbrella Insurance
• Flood Insurance
• Boat Insurance
• Motorcycle/RV Insurance

About the Candidate

We are looking for a result-oriented person who has the ability to work in a fast-paced professional environment. Our ideal candidate will have excellent communication and organizational skills. The Personal Lines CSR is a key contributor who is responsible for assisting customers in identifying their needs, determining the insurance options that provide the best value and then growing and maintaining the relationship over time. This position will include but not be limited to, answering phones and responding to e-mails to address customer questions & concerns. You will also be supporting Morse Insurance Agency’s goal of providing our clients with appropriate levels of protection through an array of affordable insurance products.

Responsibilities

• Manage all aspects of our client’s insurance needs.
• Gather information from clients and prepare applications.
• Discuss coverage and resolve customer inquiries.
• Develop and maintain relationships with clients and insurance company representatives.
• Prepare proposals and insurance summaries based on the client’s needs.
• Support the processing of new business, rewrites, endorsement, cancellations and renewals.

Competencies

• Minimum 3-year equivalent training/work experience in related field.
• Prior customer service experience is a must.
• Prior personal lines insurance experience (Auto & Home) with a basic knowledge of industry principles and products.
• Excellent communication and interpersonal skills combined with the ability to work independently and as part of a team.
• Ability to both prioritize, as well as review, record and organize data from a variety of sources.
• Three years previous experience in Sales, Marketing, or Customer Service.
• Excellent written and verbal communication skills.
• Knowledge of AMS360 is preferred.
• Ability to follow agency procedures with minimal supervision.
• Time management and problem-solving skills with strong attention to detail.

Commercial Lines, Account Manager (CSR) at Morse Insurance Agency, Inc.

Morse Insurance Agency, Inc. is a family-run business and has been dedicated to serving the insurance needs of individuals, families, and businesses in Southeastern Massachusetts since 1950. Morse Insurance provides a competitive benefits and full-time benefited compensation package and a supportive, team-oriented, friendly atmosphere.

Areas of Expertise

• Business Insurance
• Package Insurance
• Commercial Property Insurance
• Workers’ Compensation Insurance

• Commercial Auto Insurance
• D&O, EPLI, & Crime Insurance
• Misc. Professional Insurance
• Cyber Liability Insurance

About the Candidate

We are looking for a result-oriented person who has the ability to work in a fast-paced professional environment. Our ideal candidate will have excellent communication and organizational skills. The Commercial Lines Account Manager is a key contributor who is responsible for assisting customers in identifying their needs, determining the insurance options that provide the best value and then growing and maintaining the relationship over time. This position will include but not be limited to, answering phones and responding to e-mails to address customer questions & concerns. You will also be supporting Morse Insurance Agency’s goal of providing our clients with appropriate levels of protection through an array of affordable insurance products.

Responsibilities

• Manage all aspects of our client’s insurance needs.
• Gather information from clients and prepare applications. Discuss coverage and resolve customer inquiries.
• Develop and maintain relationships with clients and insurance company representatives.
• Prepare proposals and insurance summaries based on the client’s needs.
• Support the processing of new business, rewrites, endorsement, cancellations and renewals.
• Help to facilitate claims.
• Work closely with Producers on accounts.
• Participate in Continuing Education classes.

Competencies

• Minimum 3-year equivalent training/work experience in related field.
• Prior customer service experience is a must.
• Prior commercial lines insurance experience with a basic knowledge of industry principles and products.
• Excellent communication and interpersonal skills combined with the ability to work independently and as part of a team.
• Ability to both prioritize, as well as review, record and organize data from a variety of sources.
• Excellent written and verbal communication skills.
• Knowledge of AMS360 is preferred.
• Ability to follow agency procedures with minimal supervision.
• Time management and problem-solving skills with strong attention to detail.
• Already licensed is preferred. Will be required.

Receptionist at Morse Insurance Agency, Inc.

Morse Insurance Agency, Inc., is a family-run business and has been dedicated to serving the insurance needs of individuals, families, and businesses in Southeastern Massachusetts since 1950. Morse Insurance provides a competitive benefits and full-time benefited compensation package and a supportive, team-oriented, friendly atmosphere. We are currently looking for a full-time receptionist.

About the Candidate

We are seeking a friendly and proactive individual to join our team as a receptionist. The ideal candidate will have exceptional communication and organizational skills and the ability to thrive in a fast-paced professional environment. As the first point of contact for our company, the receptionist plays a crucial role in creating a positive and welcoming atmosphere for our clients and visitors.

Responsibilities

• Serve as first point of contact for visitors and customers both in person and via phone.
• Process incoming/outgoing mail.
• Assist clients with processing payments on company websites.
• Maintain and restock/order office supplies.
• Create and maintain reports in Word and Excel.
• Filing, sorting, faxing, and other administrative tasks.
• Oversee building/office equipment maintenance.
• Aid personal lines account managers where needed—including but not limited to answering customer questions and filing claims.
• Other duties as assigned.

Competencies

• BA/BS in any field is preferred.
• Strong computer skills.
• Outstanding customer service skills and phone manner.
• Excellent verbal and written communication skills.
• Multitasking skills are a must.
• Proficient utilizing desktop applications such as MS Office (Excel, Word, Exchange).
• Superior organizational and communication skills, flexibility, detail-oriented mindset, and an ability to work independently.
• Ability to work well in a team atmosphere.
• Strong time management skills, with the ability to prioritize.

Details

• Job Type: Full-time
• Schedule: Monday to Friday
• Education: Bachelor’s (preferred)
• Experience: One year of related experience (preferred)
• Work Location: 285 Washington Street
  North Easton, MA 02356